Unanticipated events happen occasionally in everyone’s life. Business meetings, project deadlines, flight delays, car problems, snowstorms, and illness are just a few reasons why one might consider canceling an appointment.
In the desire to be effective and fair to all of our exceptional clients and out of consideration for others’ time, the following policies have been adopted:
24 Hour cancellation policy
24 hour advance notice is required when canceling an appointment. This allows the opportunity for someone else to schedule an appointment.
If you are unable to give a 24 hours advance notice you will be charged the full amount of your appointment. This amount will be invoiced to you via paypal (or your pre paid session will cover the cost) and will be due upon receipt.
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show”. They will be charged for their missed appointment and future service will be denied until payment is made. Consistent no-shows can result in refusal of service.
Appointment times have been arranged specifically for you. If you arrive late your session will be shortened in order to accommodate others whose appointments follow yours.
Depending upon how late you arrive, we will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session.
Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.
We fully understand that there is a varying degree of comfort when it comes to driving in the snow/ice. We will not hold you accountable for your session should you decide to cancel because of inclement weather. If the weather is severe enough we hold the right to reschedule your appointment to make sure our therapists are safe as well as the customer.
SpaWish, SpaFinder, Spa360
We do honor SpaWish, SpaFinder and Spa360 gift certificates. Because they are a third party company they can not be used towards packages, specials, or gratuities. Should the total price of your service be under the amount listed on your gift card, we will issue you a credit for the remaining balance to be used towards a future service.
When you buy a package or an individual session, we commit to having enough time available just for you. That affects how many other clients we can take on. For that reason, we do not offer refunds.
To make sure the massage style is right for you, we suggest booking an hour to start.If you decided that you do want a package after all, we’ll apply the fee for that hour towards the total price.
In short: There are no refunds on services rendered, gift certificates, vouchers, or products.
In the event that you move or relocate for whatever reason, pre-paid massage session can be transferred to another person but again, no refunds are given.
Payments are due when services are rendered or in advance with packages and special sales. Pricing is non negotiable. We do not offer sliding scale pricing for individuals.
Pricing is also subject to change.
All Groupon vouchers sold for our massage and facial services have now expired, they can still be used at cash value towards your session but will not be accepted at full value. Expired = Expired.
Online Booking & Appointments
When booking online, MAKE SURE you are booking the correct treatment. Please email us if you have questions about the specifics and remember that the descriptions for each massage style is explained on the website (under services).
Please provide correct contact information so your appointment can be confirmed.
When booking online, An email confirmation will be sent automatically.
A Courtesy reminder email is sent 48 hours prior to the appointment however, clients are solely responsible for remembering and attending appointments on time.
We do not do reminder phone calls. Please make sure you are getting reminder emails and consider signing up for text reminders.
Therapist Code of Ethics
Breathe Massage Therapy abides by the Code of Ethics of the industry standards described by the Associated Bodywork and Massage Professionals.
Clients have the right to end a massage session, at any time for any reason but will be responsible for payment of that time slot.
Breathe Massage Therapy has the right to refuse service to anyone for any reason.
Reasons one might be refused:
- Poor Hygene
- Inappropriate behavior or requests.
- Requests for services outside my scope of practice.
- Unwillingness to follow the above policies.
Policies are subject to change with no notice. Please check this page for updates and answers to questions.
Thank you for your consideration.
I can't wait to be your massage therapist!
(Adapted from the ABMP policy outline.)